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Privacy Policy

Purpose

The purpose of this privacy policy (the “Privacy Policy”) is to detail the origin and use of the personal data collected and processed by the company Tissium SA which manages the website available at the URL address https://www.tissium.com/, as well as the measures it implements in order to best protect said personal data.

Identity of the data controller

The company Tissium SA, a public limited company with a board of directors with capital of 240 522,40 euros, whose head office is located at 74, rue du faubourg Saint-Antoine – 75012 Paris, France, registered with the Trade and Companies Register of Paris under number 793°166°299, represented by Mr. Christophe Bancel, in his capacity as Chief Executive Officer (“Tissium”), publishes this website available at the URL address https://www.tissium.com/ (the “Website”). Within the frame of providing its services, Tissium will collect and process certain personal data of any visitor, including client browsing, consulting and contacting Tissium through, this Website (the “Users”).

Therefore, Tissium acts as data controller.

Tissium respects the right to privacy and recognizes the importance of protecting personal data.

In this respect, Tissium (and consequently, its employees, agents, partners and subcontractors) undertakes to process the personal data of Users in accordance with the provisions of Regulation (EU) 2016/679 on the protection of natural persons with regard to the  processing of personal data and on the free movement of such data (the “GDPR”) and the Law No. 78-17 of January 6, 1978 on Information Technologies, Data Files and Individual Liberties(“Law No. 78-17”) as well as the terms of this Privacy Policy.

Category of personal data and data retention period

Personal data is information relating to an identified or identifiable natural person. A natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a
name, an identification number, location data, or, even, an online identifier.

Personal data that Tissium collects and processes is:

  • Professional identification data (e.g. last name, first name, position, company, etc.) and contact data (e.g. email address and business phone number, etc.) kept for the entire duration of the provision of the service, plus the legal statute of limitations, which is generally 5 years.
  • When there is a confusion between the name of your structure and your personal name (ex: auto-entrepreneur, TPE, etc.), economic and financial data (ex: bank account number, verification code, etc.) kept for the time necessary for the transaction and the management of invoicing and payments, to which are added the legal statute of limitations, which are generally from 5 to 10 years.
  • Contact data (e.g. e-mail address and/or telephone number) used to process your information request made by e-mail/telephone, kept for a maximum of 3 years from the last contact we had with you.
  • Statistical data relating to the viewing of our videos which is anonymized and stored indefinitely.
  • Connection data (e.g. logs, IP address, etc.) kept for a period of 1 year.
  • Cookies which are generally kept for a maximum of 13 months. For more details on how we use your cookies, you can consult our cookie policy, which can be accessed at any time on our
    website.

Once the retention periods described above have expired, the deletion of User’s personal data is irreversible, and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of litigation, we are required to retain all of your data for the duration of the processing of the case even after the expiration of the retention periods described above.

Purposes of processing

The processing of Users’ personal data carried out by Tissium is necessary to allow Tissium to accomplish the following purposes:

  • navigate our website, benefit from our services and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.
  • create a file of customers and prospects (the legal basis for this processing is the legitimate interests of Tissium);
  • manage requests to exercise the rights listed below (the legal basis for this processing is a legal obligation to which Tissium is subject);
  • respond to a contact request sent to Tissium using the contact form available on this Website (the legal basis for this processing is the legitimate interests of Tissium);
  • collect statistics on visited pages to monitor, improve and/or customize Users experience with this Website (see Cookies Policy at Cookies Policies)

However, when Users voluntarily post content on the pages Tissium publishes on social networks, Users acknowledge that they are fully responsible for any personal data they may transmit, regardless of the nature and origin of the information provided.

Data recipients

The data collected is strictly confidential and intended for the use of Tissium and its affiliates. However, certain personal data of Users may be transmitted, temporarily and in a secure way, to third parties when necessary to provide our services consistent with the  processing purposes.

In this context, the categories of recipients likely to be communicated certain personal data are as follows:

  • the IT service providers contracted with Tissium to ensure the operation and maintenance of this Website (e.g. website host, helpdesk…);
  • Tissium’s employees strictly authorized to process personal data in order to provide our service;
  • financial, judicial or administrative authorities upon request and within the limits authorized by applicable law; and
  • certain regulated professionals such as accountants, auditors or lawyers.

Tissium ensures that all of its partners, recipients of Users’ personal data, place the protection of personal data at the heart of their mission, take contractual commitments relating to data protection at least equivalent to this Privacy Policy, and undertake to take all measures to ensure the security and confidentiality of personal data.

TISSIUM WILL NEVER TRANSFER OR SELL PERSONAL DATA TO PARTNERS OR OTHER THIRD PARTIES. PERSONAL DATA ARE USED EXCLUSIVELY BY TISSIUM OR ITS SERVICE PROVIDERS.

User Rights

Users have the following rights:

  • right of access: it allows the User to obtain information concerning the processing of his personal data as well as a copy of said data, to the extent the User’s request is not in contradiction with business secrecy, confidentiality, or the secrecy of correspondence;
  • right to rectification: it allows the User to request that personal data that User considers to be inaccurate, obsolete or incomplete be modified accordingly;
  • right of opposition: it allows the User to object to the processing of his personal data for reasons linked to particular situation;
  • right to restriction: it allows the User to suspend the processing of personal data to which User is subject while retaining the processed data;
  • right to data portability: it allows the User to have his personal data returned or, when technically possible, transferred to a third party. The requested personal data will be provided to User in electronic form, unless expressly requested otherwise;
  • right to erasure (“right to be forgotten”): it allows the User to obtain the deletion of his personal data that are not essential to the proper functioning of Tissium services. Such right will not be available in cases where the processing is implemented to meet a legal obligation;
  • the right to withdraw consent: when the legal basis for the processing of personal data implemented is the User’s consent, it allows the User to withdraw consent at any time;
  • right to provide guidelines on the fate of your data in the event of User’s death either by User, or a User’s trusted third party or a User’s heir.

The User can exercise his rights by sending an email to the Data Protection Officer at the address: dpo@tissium.com.

Requests cannot be made by anyone other than the User. Therefore, we may ask to provide proof of identity if there is any doubt about your identity.

Tissium has one (1) month from receipt of the User’s request to respond, unless the request is complex or repeated in which case it may take up to three (3) months.

Please note that Tissium may always refuse to respond to any excessive or baseless request, especially if it is repetitive

The User is also entitled to lodge a complaint with the CNIL, 3, place de Fontenoy, TSA 80715, 75334 Paris Cedex 7 (https://www.cnil.fr) in the event of difficulty.

Protection of personal data

Tissium implements all technical and organizational measures required to guarantee the security of personal data, in particular, to prevent any risk of destruction, loss, alteration or unauthorized disclosure of your data (e.g., training, access control, passwords, antivirus, backup servers, “https”, etc.).

Storage and transfer of personal data outside the EU

Tissium strives to only store personal data in member states of the European Union, subject to the GDPR and in any case only within “adequate” countries within the meaning of the GDPR.
Otherwise, Tissium will put in place appropriate guarantees to ensure the confidentiality and protection of User’s personal data, in compliance with the GDPR.

Cookies

When consulting this Website, cookies are placed by Tissium on the User’s terminal.

Feel free to consult Tissium Cookies Policy to know more about what a cookie is, the different types of cookies used in this Website and how to manage cookies.

Please note that if User blocks necessary cookies, neither the access to the services offered by this Website nor its proper functioning can be guaranteed.

Changes to this Privacy Policy

Tissium reserves the right to amend this Privacy Policy, at any time, as it deems necessary and useful in particular to comply with new legal requirements or new processing.

In the event of a modification of this Privacy Policy, Tissium shall use best efforts to inform Users by any means.

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